Client Survey

Appearance

The exterior of the practice is well kept and inviting.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The interior of the practice is clean, organized, comfortable, and has a good fragrance.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The appearance of our healthcare team was professional and clean.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

Client Care

The greeting you received when you last called our clinic was friendly and professional.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The waiting time while on - hold was acceptable.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The time between leaving a message and receiving a return call was satisfactory.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The availability of an appointment with my preferred doctor was adequate.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The greeting you and your pet received upon check - in was friendly and courteous.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The amount of time you waited in the reception area was appropriate considering appointment time and arrival time.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The amount of time you waited in the exam room was acceptable.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The check - out process was convenient and timely.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The invoice you received was accurate.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

Patient Care

The healthcare team treated your pet with care and compassion.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The attention given to your pet's past history was adequate.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The doctor's examination of your pet was thorough.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The doctor's medical explanation of your pet's condition and health recommendations was clear.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The healthcare team made sure all your questions were answered.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

Overall Rating

The overall experience with us was satisfactory.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

The quality of service and care given to your pet in relation to the associated cost was a good value.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

I will recommend NPLH to friends and family.

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

I will continue to bring my pet to NPLH

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

Was there a specific doctor or staff member that you feel provided service that went above and beyond?

1=Strongly Disagree
2=Disagree
3=Neutral
4=Agree
5=Strongly Agree

Comments

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